Customer Success Binds the B2B Cloud Service Providers and their Customers

It has now been almost 15 years since the start of cloud service startups such as Salesforce and Google, and today, businesses are moving towards Software as a Service (SaaS) with increasing subscriber’s demands from all over the world. The shift in product delivery has made it easier for businesses to find and commit to the right product which can help them achieve their goals at lesser investment and shorter time frame. Hence, cloud service providers are challenged more than ever to help their customers succeed in achieving their goals, and for that reason Customer Success function was introduced.

Customer Success or also known as Customer Advocate is playing a vital role for both ends of a B2B deal.

So, what is Customer Success? 
Customer Success is the company success, whereby customer success managers play the role of injecting the success ideas into action. Yet, they are not the only ones navigating these ideas to create success for a business. Customer success ensures that clients are getting the most out of the product they invested in, and for that to happen, all functions within the company, from logistic members, to sales reps to customer support or service, and to Customer Success team managers have to work together towards achieving the goal. TimeTec Cloud is setting an example of this harmony between different departments, where sales reps, software implementers and customer success managers work together to know and understand their clients and their needs to grow. 

Exploring the Role and Importance of Customer Success
With the growth of the subscription economy, customers are simply one click away from quitting your products. Although, it is much easier for them to quit on your products now with the availability of cloud services, they have to do it for the price of the time and money they have spent on the product not knowing that the service provided by your company does not align with their goals in early stages. 

Customer success is to ensure this alignment is happening from the early stages.

At TimeTec, we identify the client’s business goals, their finances and resources as well as expectations before the product is even implemented. And with this, the customer success will need to connect the customer’s needs to the promises the product makes during the sales pitch. We came up with a designated implementation team, whose job is to design client onboarding process, from day 1 of setup to training to continuously working closely with the clients to solve any issues and solving them impeccably. 

Products offered usually can operate in various ways depending on the users and the situations, and it is the role of customer success to understand the client’s needs and how the products can add more value to the customers. For example, by absorbing the clients’ feedback and concerns, customer success managers will need to communicate with the product designers, developers, support members and sales to improve the efficiency of the products in various ways. Consequently this process will lead to a production of better features that can be delivered beyond customers’ expectations and the customers are gaining more value on their investment and will remain loyal to the brand/company. With that said, Customer Success is indeed playing an important role in reducing churn rate and increasing revenue for the company. 

Customer success managers also have to study into all the existing customers, and continuously measure their customer’s success rate with the products to ensure that they stay on their main goal of using the product for the long term.

In short, Customer Success helps tying loose ends and keep all stakeholders in check which brings a win-win situation for both ends. 

  • • It helps ensuring clients expectations are not only met, but also provide more values to their investment on the product. 
  • • It helps align company’s internal success between various teams, the product and the customer success for better results.  
  • • It is the wall against your customer decision to shift to that new startup that could disrupt your business success. 

TimeTec believes in customer success because your success is our success and we want to embark on this cloud journey together.

HR-ing in the Digital Era

AI, Big Data, cloud services, Internet of Thing - these are the latest buzzwords we’ve heard so much about lately. All these technology enhancements change the way organizations operate; where most systems are offered online, made transparent and accessible at any time, anywhere. But why and how does this digital transformation affected human resource or HR?

Organizations that are ready to adopt this digital transformation need to brace for various changes in their systems either abruptly or progressively including their daily work processes, recruiting flow, on boarding process and workforce management, and when the workforce is concerned, HR is in charge. Therefore, HR professionals have to play a role in ensuring that the changes made would not interrupt the business operation.

Here we provide 3 important aspects that every HR professional should consider when selecting new systems:

Automation in Recruitment
While old school HR sifts through resumes to find the right ones to interview, modern HR should be using advanced technologies to automate the recruiting process. Why? Because they can and the tool is available for use. One perfect example of a recruitment cloud solution that offers Applicant Tracking System is TimeTec Hire, where resume screening process is done automatically based on the settings provided by the HR/recruiting team. Say a company is looking for a copywriter with at least 2 years writing experience having a degree in English and great personality. By using TimeTec Hire, an admin or a recruitment personnel can set these requirements as mandatory e.g. 2 years writing experience, a degree in English, and etc, and when resumes started coming in, these requirements will be compared against the resumes and the system will shortlist a few candidates to go through the next process such as a quiz with a string of relevant questionnaires. Successful candidates of the quiz will then proceed to the interview session, where interviewers will have to fill up the interview score card set in the system for the system to average out the result.

There are plenty of benefits for company to use TimeTec Hire. The obvious ones are time saving, reduce demand on valuable resources, and everybody involved in the process will be kept on their toes on progress and update of recruitment process. Apart from that, automation of recruitment using the likes of TimeTec Hire will eliminate bias that is quite apparent in many organizations because naturally, most people want to do a favor to other people, hence, ‘cheating’ in the recruiting process by selecting candidates dear to the recruiter. TimeTec Hire as well simplifies the onboarding process because when the data are available, the data can be transferred into the HR system such as TimeTec Profile to be further completed with other necessary information. Having your own recruitment solution gives the control back to you, and provide you with comfort knowing that no prospective candidates escape your attention. And one other thing, after all is done, the data are kept organized, secured and easily accessible even after a few months, and this alone is a relief to many HR personnel who are in charge of filing and documentations.

Workforce Analysis Capability
Besides recruitment solution, today’s companies also need other workforce solutions to streamline processes and it is imperative that the 21st century solutions provide more than automation to the HR. Good solutions must not only be of convenience to the admin and users at large, they also must be able to provide analysis on the organization’s workforce, such as work performance analysis, predict employee flight risk, overview of employees Key Performance Indicator (KPI), discipline indicators and etc. The advantages of a cloud-based system is data accessibility. However, data are just numbers and information, and without analysis or interpretation, nothing much can be derived from any solutions. At the one hand, HR can draw their own conclusions from their observations. However, the accuracy of those conclusions could be questionable. On the other hand, by having a system such as TimeTec TA, the cloud-based time and attendance solution that collects attendance/clocking data based on the schedule/roster set by the admin at their disposal. HR can analyze employees’ work rates percentages, identify problematic areas, plan for remedial actions to improve the workforce’s discipline and eventually, productivity, all using reliable and accurate data collected from their employees overtime. In short by HR tapping on an awesome workforce tool like TimeTec TA, they have access to analysis charts to provide an overview of the whole organization down to the selected individuals.

Mobile Technology is Not Optional Anymore
Another technology that HR needs to pay attention to is mobile technology. Smartphone usage is  no longer about calling someone dan texting them. It has evolved to include more useful functions such as e-wallet, banking activities, health and fitness, smart community, music and more. Some useful features that smartphones offer are real time, GPS whereabouts, photos, instant notification and instant updates. Therefore, developers are exploiting those features to offer cool Apps for work and leisure alike. One such App that puts the cool smartphone features to use is TimeTec Leave, the cloud-based leave management system by TimeTec. The App lets employees apply their leave via smartphone and at the same time, the boss or superior will receive the application instantly for review and approval. The employees can also view their leave information such as leave allowances, leave types, leave balances, leave calendar, leave policy and much more from the App. The employer on the hand can derive the leave data for analysis and find areas for improvement to increase employee’s engagement. The mobile technology is part of the digital revolution, and not only a solution like TimeTec Leave is using it, TimeTec TA offers various clocking methods via the App for convenience amongst other useful features offered to consumers. Therefore, HR needs to open up to smartphone Application usage to create better working process and better results for the company. 

As a conclusion, in moving forward HR has to embrace comprehensive and transparent systems that not only able to analyze but also evaluate data and information, while at the same time offering platforms that are inclusive all employees’ views and feedback. The digital era closes the gap between HR and employees more than ever by presenting various options and channels of communication to utilize. The only thing HR professionals need to do is to imagine new ways of delivering HR services to its organization and deploy the technologies available to their advantage.

TimeTec Hire Beta version will be available in July, so head on to to try!

Managing Part-Time Workers Attendance with TimeTec TA: A magic tool businesses should have at their disposal

Part-time employment is integral in most labour forces, and according to the recent World Bank data, it even constitutes to more than 40% of total employment in countries such as the Netherlands, Switzerland and Australia. This translates to a significant number of workers that are usually scattered across all industries. Why so many part-time workers? In some cases, industry requirements or corporate strategies results in employers looking for more part-time employees or cutting back hours. On the other hand, it could also be by choice, due to a range of factors like study commitments, childcare, nature of jobs available and personal preferences.

For many companies, engaging part-time staff is a great option. Companies get to control overhead, hire based on workload or specialist skills required, as well as retain valuable staff that wish to switch from full-time work. However, from a HR perspective, managing their attendance and payroll claims might be a hassle.

If your company happens to be one of those employing part-time staff, let’s consider some of the ways that TimeTec TA can help.

Don’t Waste Money - Subscribe to What You Only Need

Some organisations rely heavily on part-timers to cope with spikes in workload and demand. For instance, retail and hospitality business booms around festive and holiday seasons while the education industry goes busy during school terms. When staff count increases, your attendance management system will also have to accommodate the expansion. With TimeTec TA cloud application, this will not be an issue as the system is capable of maintaining its performance and response regardless of whether increasing or decreasing the number of users and size of data for processing. You can scale up for the periods when business grows and scale back down during off seasons.

The user management module is also user friendly, as Admins can easily add users or import employee data and instantly deactivate users once they leave the company. Effective user management is essential when HR have to manage a constant turnover of part-timers. Imagine how much administrative task this involves if your company have newcomers every other day or week in never-ending cycles.

In tandem with that, cost wise, the application also offers good value, as you can adjust the subscription based on real-time business requirements. You only have to pay for what is currently needed and we even provide an option for monthly subscription, so if you hire a few more part-time staff as helping hands for a month long event, just tack on the extra licenses for a month to your account and you will be good to go. The starting cost is also relatively low, a tiny fraction of salary or wages.

Versatile Clocking - Monitoring On the Get Go

In terms of collecting attendance, you can also find many Clocking options that comes with TimeTec TA. Besides supporting FingerTec terminal connection, the system has a few clocking methods that do not require any new hardware in order to use it, such as GPS or Wifi clocking via the TimeTec TA mobile App. Additionally, if preferred, you can also pair the App with NFC tags or Beacons. You can mix the options, choose one method for office staff and another for mobile ones.

The App is probably the best choice for staff that are not based at the central workplace. Some companies will have part-timers working in multiple branches or outlets. At other places, the staff may work from remote locations such as event venue or project sites, not to mention those working from home. To facilitate attendance clocking, these employees just need to install TimeTec TA App into their smartphones, login and they can start clocking from anywhere. If you wish to, you can also permit supervisor clocking whereby the supervisor on site can be the one that does clocking for your part-timers, together with photo verification.

Attendance Approval for Claim - Saves Time Gains Accuracy

For part-time jobs such as sales assistants, waiters, caregivers, tutors, university staff and etc., one common distinguishing trait is that often, the employees are paid by hourly or daily rates, with extras on public holidays. On top of that, the work hours can be variable, determined on an as needed basis by the supervisor. As such, for HR to process payroll for certain part-timers, it’s a must for them to submit claim forms which are signed off by a supervisor.

With our system, during this approval process, supervisors can easily access the updated attendance records to recheck actual hours worked, even through the mobile App. Moreover, there is an Attendance approval function that can be enabled if you require these approvers to acknowledge that they verified the attendance sheet and it matches the hours claimed. Therefore, HR does not have to step in to prepare the attendance records beforehand and can delegate all the detailed checking to supervisors which saves time for payroll processing. Not only that, if you are looking for online Overtime approval, it is also one of the options available.

Flexible Scheduling & Roster Made Easy

When it comes to part-time work arrangements, there are all kinds out there. There are those that work the normal week at fixed times, some work by the hour or by sessions booked, and others only on certain days of the week. Part-time sales promoters often take on week-long to month-long jobs and they could be working consecutive days in that period.  It can get complicated and difficult to track, so you need a flexible system like TimeTec TA that takes care of all the different scheduling requirements. With this solution, supervisors are able to quickly create weekly, daily or flexi schedules that will suit any kind of part-time staff. Use a flexi schedule if employees are allowed to clock in/out at any time or a daily schedule for those on shifts.

Detailed Reports and Transparency Every Single Time

Ultimately, the purpose of an attendance management system is to keep track of attendance and provide useful information to the right people. TimeTec TA provides data for attendance, work hours, short hours, overtime and more with Attendance Sheet and Reports. There is also multi-user access, which means everyone involved such as HR, Head of Departments, supervisors and the employees themselves will be able to access relevant and real-time information. Giving access to the staff is particularly important, whether for transparency and fairness or to enable claims submission. This also allows them to check for discrepancies and if they do spot errors, initiate a request to edit attendance.

With the numerous features available in TimeTec TA, you will surely find a few, if not more, that helps to improve your company’s attendance management, whether for part-time or full-time employees. To find out more, you can sign up for a free trial or contact us at

Attendance System Suitable for Coworking Space

Coworking space is the trend in today’s business where companies share workspaces with one another. These coworking places offer not only affordable and decent office spaces employees who are looking to escape the isolation of home office or coffee place but they also offer an array of amenities to mirror a regular office such as hot-desks, private meeting rooms, kitchens, coffee and even more. Interestingly, these coworking spaces also create a community from diverse kinds of businesses, providing a great opportunity for networking and communication.

According to global research by Deskmag and Deskwanted, since working in a coworking space, 74% of coworkers are more productive with 86% have a larger business network and 93% have a bigger social network. At the beginning of this trend, the coworking spaces are frequented mostly by startups because coworking spaces offer manageable cost for having a proper place of business. A startup can take as small as one space or expand to a few more as necessary. Nevertheless, the trend has also caught the attention of larger organizations that want to manage their flexible employees worldwide, hence many larger companies are also taking advantage of this new trend of fresh and hipster-ish coworking spaces. Bloomberg reports that General Electric, KPMG and Merck have started using these spaces to manage their workers.

However, while the coworking space offers a conducive and a cool place to work, businesses are still having concerns over a few aspects and one of them is EMPLOYEE ATTENDANCE.

Keeping up with the workforce management, more businesses have started to make flexible hour an option to their employees in order to meet the work life balance expectations of the modern workers. Therefore, in finding a balance between having everyone under a single roof, companies need to have a system to strengthen the trust between the company and the employees.

TimeTec TA is the perfect solution for companies having flexible and mobile employees working from remote locations such as from coworking spaces. The system has a few clocking options that do not require any expensive hardware in order to use it. Employees just need to install TimeTec TA App into their smartphones, login and use. The control of the settings is still under the care of the company administration. Two great clocking options offered by TimeTec TA are GPS clocking and Wifi clocking. With the GPS clocking feature, a company has an option to set a geofence to let the employee clock in within a certain radius from the house or the coworking space. On the other hand Wifi clocking is available when the employee is within the workspace wifi range. On top, TimeTec TA can manage scheduling and reports in the same system. Not only that, with the adoption of TimeTec TA, the company can subscribe TimeTec Leave for better and convenient leave management.

TimeTec TA can also be an added value service for a coworking space where tenants can get the report of their employees over a period of time from the coworking space provider,

Either a company wants to be strict or relaxed about time attendance, TimeTec TA offers a good and affordable tool for companies to monitor their scattered flexible employees, whether in a country or worldwide.

Contact us at for a good deal for coworking spaces companies.


Putting a system in place is no longer an option for today’s businesses. It’s not whether a system is needed for operation or not, it’s more of what kind of system suitable for the operation. The fact is, not all systems are created equal and to choose a system that suits one’s organization, you need to know your current and future (3-5 years) requirements from that solution. Avoid losing money, time, and valuable resource. Choose a system that can satisfy your company requirements and more. 

TimeTec reveals the top 6 sought-after attributes consumers are looking for in a Time Attendance solution. 

1. Automated

Changing from pen and logbook attendance to a punch card system is a change in system, and from a punch card system to a smart card system also is a change in system. However, a key to a good attendance system is automation, in other words eliminating the needs for resources/labor from doing various tasks involved in a process. Hence, the system must not only reduces the resources’ work hours, but it also must be able to reduce possibility of human errors in the work process. In time attendance system there are 3 major processes that require automation: 1) data collection 2) data processing, and 3) data analysis. Data collection automation can be tackled by biometrics attendance device like FingerTec TA100C and attendance mobile application like TimeTec TA. The attendance recorded within those devices will then be processed based on the settings configured in the system to produce the results that are ready for analysis. The whole automation process in time attendance is crucial when choosing time attendance solution because the system needs to run effortlessly and be able to produce the outcome that businesses want.

2. User-friendly

According to the late Steve Jobs, “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it's worth it in the end because once you get there, you can move mountains.” When a complex system can be accessed and used by a wide range of users without intensive training, the system has achieved user-friendliness. User-friendly interface is second to none in choosing an attendance because in any organizations, there are hierarchy of employees with different kind of backgrounds. Hence, not all staffs can comprehend a new system, all at the same pace. Therefore, a good time attendance system has to be easy enough for all staff to use effortlessly.

3. Comprehensive

Companies are looking to change a system when their existing system does not fulfill the requirements of its business and operation anymore.  Therefore, the new system must possess features that can make process automation becomes more effective. For example, the quantity of attendance column available must be sufficient and match the requirements of a company’s operation. Scheduling feature has to be flexible to cater to the different kinds of roles and work hours of workers.  On top of that, businesses are looking for a time attendance system that have other useful features including claim system, leave management and etc, to further enrich the entire process. 

4. Data Fluidity

In an attendance system, data is important and it needs to be available to the relevant parties at all times. Windows-based software has data access restrictions in terms of location and Web-based can be accessed up to a local network only. Cloud-based software like TimeTec TA on the other hand provides data access to users from anywhere at anytime, very efficient in this dynamic era where mobility is key.  On top, cloud solution also keeps all data intact for a few years without having to worry about the server size or data safety. 

5. Integrate

When a time attendance system can be integrated to a payroll system of choice, it’s a contender. Why is this feature important? Because time attendance data is more often than not will be directly linked to a payroll system and if the system can automate the data transfer, half of the work is done. Again, one of the main purposes to changing a system is automation and if attendance data can be easily linked to payroll for any payroll period, it’s a win-win for users.

6. Value for Money

Bottomline is, the solution must be of value to the company. Every company wants to maximize the value of investment and by having all your requirements met, a good time attendance solution will save your company more than just money.

Get a free trial of TimeTec TA and discover its awesome advantages!