Considering Flexible Working Arrangements?

Monday, March 19, 2018 TimeTec 0 Comments

In today's global HR landscape, due to major changes in the way people live and work, there are several concepts that have been gaining more traction. These include work-life balance, workforce diversity, digital HR and not forgetting one of the increasingly popular trends, Flexible Working Arrangements (FWA). According to a survey by the US Bureau of Labor Statistics, in the year 2016, 22% of all employed persons in America has worked at home from occasionally to full-time [1]. Furthermore, working from home is just one example from a wide range of FWAs that are currently offered to employees.

Types of Flexible Working Arrangements 
To get a clearer picture of what qualifies as FWA, firstly we can see that it falls into the following categories:

1. Flexible Time 
Flexible scheduling of the daily time/hours worked

  • Flexi Hours - e.g. Present for core hours from 10 am to 4 pm but flexible on the time and total hours as long as fulfilling 40 hours per week 
  • Staggered Time - e.g. Present for core hour but flexible on daily start and end time, to reach standard 8 hours daily (3 shifts starting at 7am/8am/9am).
  • Compressed Work Week - Option to work full-time in fewer days per week by increasing the total hours daily (e.g. 7am to 6pm from Mon- Thurs)
  • Shift Swaps - Employees can exchange their shifts with each other
  • Time off in lieu of Overtime (TOIL) - e.g. Every hour of overtime worked can be taken as one hour of time off from another work day

2. Flexible Amount of Hours
 Employees working less than the standard hours for full-time (e.g. 30 hours/week)

  • Part-time 
  • Job share - 2 employees cooperate and share one full-time role, both work part-time hours (e.g. A works Mon - Wed, B works Wed – Fri)  

3. Flexible Location 
Employees can work remotely from own home or elsewhere besides office

  •  Partial/ Full - e.g. 1 day Work from home per week for every staff or full-time telecommute

It’s apparent that FWAs are so broad that chances are your company may already be practicing some form of this. For comparison, in Asia, the top 5 FWAs in descending order are flexible working hours, flex-place, part-time employment, increased maternity/paternity leave and career breaks [2]. If you’d like to view some case studies for implementation in Malaysia, you can also visit (Link)

Benefits & Impediments
Many organizations running such programs generally aim to reduce absenteeism and turnover, improve the image for recruitment and increase productivity. They believe that by providing such alternatives, it will help their employees optimize their daily schedule and balance work and family better.  However, there are also potential issues that will hold back these initiatives and the foremost is a lack of manager’s support and trust. Managers are usually wary of abuse and some are concerned about collaboration and communication issues.

Using TimeTec TA for FWAs
So for those who haven’t started, what’s the best path to offering FWA but also address the shortcomings? Most successful programs begin with extensive planning and consultation before formulating the policies. Besides planning for setbacks and mitigation right from the start, they also kick off with pilot projects to gauge effectiveness. Policies will also need to clearly set out expectations for the staff. Even with flexible time, you can still require workers to be present at core hours and not change schedules without notice. Elsewhere, to prevent communication delays, work from home policies can prescribe regular hours and staff must stay contactable.

Lastly, managers will need to maintain some control and for that, you can consider TimeTec TA, our cloud-based attendance management system. To cater for FWAs, we:

Provide Daily, Weekly, and Flexi Clocking Schedules to meet different clocking needs
The flexi schedule is especially suitable for flexible hours as employees are able to clock in/out at any time. Short hours is not tracked daily but you can set a rule and define the threshold for calculating weekly/monthly short hours and overtime (e.g. 40 hours/week). The system also has daily and weekly schedules that can be utilized for a compressed work week, staggered time, shift swaps, part-time, job shares and etc. By creating appropriate schedules and assigning your staff accordingly, you don’t have to worry about how to monitor if everyone’s working to your expectations.

Provide data for attendance, work hours, short hours, overtime and more with Attendance Sheet and Reports We not only provide all the relevant attendance data, our cloud-based system also comes with multi-user access. Managers can easily access and view real-time information of their subordinates’ clocking to ensure they are following your FWA guidelines. Likewise, staff can also check their own records. In addition, it’s useful for assessing whether your program has led to reduced absenteeism and tardiness.

Provide alternative clocking methods including Mobile GPS clocking 
Our system offers terminal, web and mobile clocking options for all users so if you’re planning to start a once weekly work from home program, this will be a nice compliment. When they’re working from home, employees can perform clocking on their mobile phone using GPS option so managers know they’re officially “present”. If you want to restrict their location to only home and prohibit elsewhere, you can do that with the GPS Geofence feature. For workers themselves, clocking marks a boundary that clearly separates work time and free time so they can juggle better.

Provide Overtime request and approval feature to justify actual OT records & TOIL 
If you set up overtime rules in the system, staff are able to request for overtime through web or mobile and their managers can then approve or reject their submission. This is crucial if you have a Time off in lieu of overtime (TOIL) arrangement. Managers need to monitor how much overtime is approved and done during busy periods and balance that with time off they can accommodate during the slower days. Otherwise, employees might not even be able to take their time off and your program doesn’t serve its purpose.

Those are just part of a long list of features you’ll find in our system. To find out more, why not start with a free trial at or get in touch at

1. Bureau of Labor Statistics, U.S. Department of Labor, The Economics Daily, ‘On days they worked, 22 percent of employed did some or all of their work at home in 2016’, (visited March 14, 2018).
2. Hays Asia Salary Guide (Hays PLC, 2016)