Showing posts with label timetec profile. Show all posts

Taking Advantage of Work-from-Home to Upskill Yourself and Your Workforce


Companies that invest in their employees are highly sought-after, but in reality, not everybody gets the experience of the privileges. Those willing to spend on their workforce training are also challenged by the absence of physical courses or seminars around. However, the pandemic that has dragged on for nearly two years has forced the world to accept the work-from-home concept, and now more than ever, a high percentage of the workforce is at home with some time to spend judging by the less time spent on the commute and to go for meetings in various places. Having a bit more time at home and with no shortage of online resources to learn just about anything under the Internet sun can get you ahead in your career.

The only obstacle is you and the question of 'to do' or 'not to do'.

A more initiated HR can arrange for online training of their employees in areas that need improvements, but if that is too much to ask, one has to go solo and think about how to improve oneself for the preparedness of one's career.  

Questions to ponder.

How are your communication skills?Are you comfortable in your online meet, or do you always turn off the camera hoping that people forget about you? How's your presentation skills? If ever the pandemic ends, how would you differ from the time the pandemic began? How are your writing skills? Can you prepare an outstanding proposal confidently and articulate your points excellently? Do you always have this urge to explore coding? What have you done about it so far? Do you have problems with social media marketing? 
 
If yes, is there any courses around to get you ahead of the competition?

Take a moment to think about the areas you need to upskill and do something about it in your spare time.

A few tips to get your efforts recognized are to upgrade your skill list in your employment details and sharpen those skills by applying them in your work. As the famous painter once said,
 
“Action is the foundational key to all success." 
- Pablo Picasso

TimeTec solutions consist of a TimeTec Profile that allows employees to report the upgrading of their skills in their employment details. And for companies that are willing to pay for the upskill, TimeTec Claim can simplify the claim process by applying for it through an App. 
 
 Contact our solution expert at info@timeteccloud.com for a consultation. 
 
Product - TimeTec

Customer Success Binds the B2B Cloud Service Providers and their Customers



It has now been almost 15 years since the start of cloud service startups such as Salesforce and Google, and today, businesses are moving towards Software as a Service (SaaS) with increasing subscriber’s demands from all over the world. The shift in product delivery has made it easier for businesses to find and commit to the right product which can help them achieve their goals at lesser investment and shorter time frame. Hence, cloud service providers are challenged more than ever to help their customers succeed in achieving their goals, and for that reason Customer Success function was introduced.

Customer Success or also known as Customer Advocate is playing a vital role for both ends of a B2B deal.

So, what is Customer Success? 
Customer Success is the company success, whereby customer success managers play the role of injecting the success ideas into action. Yet, they are not the only ones navigating these ideas to create success for a business. Customer success ensures that clients are getting the most out of the product they invested in, and for that to happen, all functions within the company, from logistic members, to sales reps to customer support or service, and to Customer Success team managers have to work together towards achieving the goal. TimeTec Cloud is setting an example of this harmony between different departments, where sales reps, software implementers and customer success managers work together to know and understand their clients and their needs to grow. 

Exploring the Role and Importance of Customer Success
With the growth of the subscription economy, customers are simply one click away from quitting your products. Although, it is much easier for them to quit on your products now with the availability of cloud services, they have to do it for the price of the time and money they have spent on the product not knowing that the service provided by your company does not align with their goals in early stages. 

Customer success is to ensure this alignment is happening from the early stages.

At TimeTec, we identify the client’s business goals, their finances and resources as well as expectations before the product is even implemented. And with this, the customer success will need to connect the customer’s needs to the promises the product makes during the sales pitch. We came up with a designated implementation team, whose job is to design client onboarding process, from day 1 of setup to training to continuously working closely with the clients to solve any issues and solving them impeccably. 

Products offered usually can operate in various ways depending on the users and the situations, and it is the role of customer success to understand the client’s needs and how the products can add more value to the customers. For example, by absorbing the clients’ feedback and concerns, customer success managers will need to communicate with the product designers, developers, support members and sales to improve the efficiency of the products in various ways. Consequently this process will lead to a production of better features that can be delivered beyond customers’ expectations and the customers are gaining more value on their investment and will remain loyal to the brand/company. With that said, Customer Success is indeed playing an important role in reducing churn rate and increasing revenue for the company. 

Customer success managers also have to study into all the existing customers, and continuously measure their customer’s success rate with the products to ensure that they stay on their main goal of using the product for the long term.

In short, Customer Success helps tying loose ends and keep all stakeholders in check which brings a win-win situation for both ends. 

  • • It helps ensuring clients expectations are not only met, but also provide more values to their investment on the product. 
  • • It helps align company’s internal success between various teams, the product and the customer success for better results.  
  • • It is the wall against your customer decision to shift to that new startup that could disrupt your business success. 

TimeTec believes in customer success because your success is our success and we want to embark on this cloud journey together.
Blog

Keep Your Team Together with TimeTec Profile



Employee’s personal and employment information is most of the time private and has to be kept confidential by the Human Resource department. Information such as staff’s remuneration packages and other sensitive information need to be safely guarded by the HR personnel to avoid office crisis and complication.  Nevertheless, how do the they (HR) obtain and keep that information, as well as how accessible and updated is the information are the questions management need to ask going forward.

Conventionally, when a candidate comes for an interview, the person needs to fill up a form, bring their certificates and credentials, etc, and the HR personnel will file all the information and documents for future reference. While that has worked in the past, it doesn’t mean it has to be that way to stay relevant. Times have changed and many modern companies are indeed looking for a simpler way to manage employee information and that some information needs to be made accessible to other people apart from the HR personnel to achieve corporate efficiency.

TimeTec Profile has been created to centralize all your team members profiles into one place making it easier for authorized personnel to access into relevant information when required. TimeTec Profile offers employee data online, data intact, data correct and updated at all times.

With TimeTec Profile, all employee details can be keyed into the system straight from the interview phase and the information can be directly assimilated into the company’s profile during onboarding process. No more manual data entry required when TimeTec Profile saves all the information on cloud, online, complete with soft copies of certificates and credentials.    Create your company’s own organizational uniqueness by creating relevant fields to your employee’s profile. Get all the relevant details in your system and manage the organizational hierarchy easily through this single solution. No man is an island, and with TimeTec Profile, you can connect your team members effectively and efficiently. Don’t worry about confidentiality or information leak because the admin can determine the access levels of employees to safeguard your company’s confidential information and let different personnel to view different areas.

Through TimeTec Profile also, the company can subscribe to other useful workforce solutions such as TimeTec TA for workforce time attendance and scheduling as well as TimeTec Leave for leave management, and all the solutions can be managed from one place to avoid confusion and mismanagement.

By having everything integrated and accessible through different access levels, TimeTec Profile safeguards all your employee’s information so you can build your organizational structure and keep your team together effectively and affordably.

TimeTec Profile will be available by TimeTec Cloud by December 2017. Rest assured that the solution will be useful to any type of organization at a tiny price. Watch this space for more TimeTec Profile announcement.
cloud solutions for workforce
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